IT Support Officer

The University of Nicosia invites applications for the position of IT Support Officer at the Unic Athens campus.

The successful candidate will provide day-to-day technical assistance to faculty, staff and students, ensuring that computers, software, printers and classroom technology operate effectively.

This is a hands-on, user-facing position involving regular visits to classrooms, laboratories and offices throughout the working day. The IT Support Officer will work closely with the central IT and Network Teams, escalating complex technical and infrastructure issues when required.

Key Responsibilities

• Provide first- and second-line technical support for computer hardware, software, printing, connectivity and standard business applications.
• Install, configure, maintain and troubleshoot desktops, laptops, peripherals and approved software.
• Attend classroom and meeting-room incidents, troubleshoot presentation and audiovisual equipment, and help restore teaching and meeting activities promptly.
• Assist users with Microsoft 365 applications, including email and Teams, and resolve routine sign-in, MFA and account-access issues in accordance with approved procedures.
• Troubleshoot wired and wireless connectivity at the device level, carry out basic cabling and connection checks, and escalate network faults to the appropriate team.
• Prepare and hand over equipment to new employees, assist with user setup and provide practical guidance on IT services and applications.
• Record, prioritise and follow through on support requests, keeping users informed and documenting troubleshooting steps and resolutions.
• Maintain accurate equipment records and support documentation and contribute to improving support procedures and service quality.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or a related field.
• At least two years of professional experience in hands-on IT support, helpdesk or a similar technical support role.
• Good practical knowledge of Windows desktop environments, computer hardware, peripherals and common business applications.
• Experience supporting Microsoft 365 applications and resolving common email, collaboration and user-access problems.
• Familiarity with basic networking concepts, including IP addressing, DNS, DHCP and wired and wireless connectivity troubleshooting.
• Strong troubleshooting, communication and customer-service skills.
• Fluency in Greek and English, both written and spoken.

Preferred / Advantageous Skills

• Experience supporting classroom, laboratory or meeting-room technology, including projectors, displays and videoconferencing equipment.
• Experience supporting macOS and mobile devices.
• Familiarity with IT ticketing systems, remote-support tools and equipment inventory processes.
• Relevant certifications, such as Microsoft, CompTIA or ITIL.

Personal Attributes

The successful candidate will be professional, reliable, approachable and service-oriented, with the ability to explain technical matters clearly to non-technical users.
They should be organised, able to prioritise competing requests and comfortable providing direct assistance across the campus. They will take ownership of support requests, work effectively both independently and within a team, and recognise when an issue requires escalation.

Information and Application

Applicants are invited to submit the following through our electronic application platform:

• Cover Letter
• Curriculum Vitae (CV)

Applications will be reviewed immediately and will continue until the position is filled.

Candidates should be eligible to work in the European Union / European Economic Area.

For further information, please contact Irene Koliandri — koliandri.i@unic.ac.cy.

Only shortlisted candidates will be notified.