The University of Nicosia is looking for an Online Learning Support Teleconferencing Officer (FT) and an Online Learning Support Teleconferencing Assistant (PT). The Online Learning Support Unit (OLSU) is supporting faculty, students and staff in terms of their online teaching & learning use of the LMS platform (Blackboard) and the teleconferencing system (Engageli).
The successful candidates will assist in managing the end-to-end operation of teleconferencing systems in use by the OLS unit and other units/departments that require their services. Specifically, they will act as the host during a teleconferencing session and assist the faculty and students by providing them with technical support in order for them to have a smooth and uninterrupted experience.
He/she will work in cooperation with the OLS Programme Managers to ensure that all required sessions are conducted according to the schedule and the recordings (in some cases) are sent to the appropriate persons. Additionally, they will assist the OLS Programme Managers with specific faculty requests and handle video recordings.
Overall, the successful candidates will help in facilitating the continued improvement of operations and technologies to provide a better experience in the OLSU for students and faculty.
Bachelor Degree in Management Information Systems or other IT-related field
Job-specific skills:
Experience in using an LMS e.g., Blackboard, Moodle
Experience working in a call center or similar environment with high customer interaction
Excellent demonstration of Microsoft Office
Experience in using content authoring and audio/video editing tools
Experience in using teleconferencing tools
Excellent verbal and written communication in Greek and English
Demonstrated ability to adeptly learn new systems
Excellent interpersonal, oral and written communication skills
Attention to detail with strong problem-solving skills
Able to effectively transfer knowledge to various audiences
Highly organized and able to efficiently handle multiple tasks simultaneously
Self-starter with the ability to initiate tasks and work independently
Dependability, integrity and trustworthiness combined with a cooperative attitude
Information and Application:
For a formal application, please submit your CV accompanied by a cover letter through our online recruitment system
For more information you may contact Irene Koliandri - [email protected]